Thursday, June 14, 2012

101 Things in 1001 Days

A few years ago I tried doing this 101 Things in 1001 Days project but after getting pregnant with my son I got side-tracked. I did manage to get a few things done though, so I thought that I would start over.

I haven't been able to find my original list (sad day) so I started fresh and made a brand new list! If you want to follow my progress you can do so at: http://www.dayzeroproject.com/user/apriltiger23. I may post some updates on here, but there is a nice little feature on the DayZero site that allows me to add a progress update. I just started on Tuesday (I was on holidays on Monday) but I've already gotten one thing done! Only 100 more to go!

If you're interested in making your own list, they have a few different kinds and tons of ideas! You should go check it out, you never know what you're going to stumble upon!

Friday, June 08, 2012

I've Been Everywhere, Man

For those of you who know me, you may already know that I grew up in a military family. For some people that means that they've moved cross-country, or at least inter-provincially (in Canada at least). For me it means that I moved cross-continentally!

I was born in Lahr, Germany in 1986. My father was posted there for 3 years (1985-1988) so my brother and I were both born there. I also got to live in Peiking (now Beijing), China for 3 years (1990-1993). Moving around so much was definitely hard, especially as I grew up and made friends and left them behind. I have managed to keep in touch with a few but never enough. Despite the difficulty in pulling up your roots and moving to a new place, I was given a wonderful opportunity to visit so many places and experience so many cultures! I have been to Australia, Thailand, Japan, the United States, and several countries in Europe (though I don't remember any of the latter). The only continents I have never been to are South America and Africa (and Antarctica...), both of which I would love to visit sometime in the next 40 years of my life!

I guess I'm just writing this to tell you all to travel as much as you can. Even if it is just to another province or city because every place you go will be different. Every person you meet will have different experiences and stories to tell you.

I also wanted to give a shout-out to my German, Russian and U.K. readers. I know you're out there and I just wanted to say Hi! and Thanks!

Thursday, June 07, 2012

Dear Friendly Citizen

I received this reply anonymously yesterday and I love seeing the other side of the story!


Dear Friendly Citizen,

Yes - I agree with you 100% - The customer in front of me is the most important. And, as a Customer Service Representative, it is my job to ensure you get the products or services that you need.

However, please remember we are not mind-readers. Even if you don't know exactly what you need, you could do us both a favour and drop some hints. Like how much you are willing to spend? What types of products or services worked for you in the past? Why do you need this product / service?

And please don't roll your eyes when we ask you questions. We are only trying to get a idea of what could possibly work for you.

If you don't like our products or services - you don't need to purchase them. I love my job. I love the company I work for. I believe in the products and services I sell.

Please remember I am human and I have feelings. It is never okay for you to yell or threaten me for any reason. If you have a complaint, you are encouraged to contact me so I can correct the issue. Coarse language will not speed up the process.

The hardest thing for Customer Service Reps is balancing customer expectations with price. We don't set the prices. We don't control the discounts or service or product limitations. Please try to remember, we are the middle man.

We will work our hardest to get you the best price/product/service because we want you to be a repeat customer and anyone who has ever worked on commission knows a repeat customer is better than a customer who was overcharged and never returns.

We value your time. We value your opinion. And we value your business.

Sincerely,

Your Customer Service Agent

Wednesday, June 06, 2012

Dear Customer Service Agent

An open letter to all customer service agents, from one average citizen:


Dear Customer Service Agent,

Please do not look at me like I have three heads or treat me like an idiot because I do not know what I want or need. If I had known, I wouldn't have come to ask you in the first place.

It is your job to help people; to explain to us regular citizens why we need this instead of that, why we don't really need that, or why we definitely need that.

You are the customer service agent, that means that you are supposed to provide service to your customers.

I don't believe that the customer is always right. I do believe that the customer in front of you is the most important one.

Please try to explain things simply. Most of us are clueless.

If you don't like people, don't care about your products or services, or just plain hate your job - please quit, or at least find something else to do within the company. It's people like you who make people like me walk out the store and never come back - which I guess you don't really care about...

Sincerely,

Your friendly neighbourhood Spiderman citizen



NOTE: No, I haven't recently had a bad customer experience, but I know so many stories and have even had my fair share. I just thought this would be fun and easy to relate to!